Core Infrastructure
Core
Foundational services for secure, stable environments.
10+ years in IT infrastructure and support
Michael Rose
IT Infrastructure and Cloud Engineer with deep experience across Windows Server, Active Directory, Microsoft 365, Intune and VMware ESXi. I have supported, stabilised and modernised estates for organisations from MSPs to multi-site enterprises, and I am passionate about infrastructure, networking and automation.
Content based on my current CV, ready for recruiters and hiring managers.
Profile
About Michael
A brief overview of my background, current focus and what I am looking for.
I am an infrastructure focused IT professional who is genuinely enthusiastic about computers, networking and the platforms that keep organisations running. I started my journey in 2013 as an IT Technician and since then I have worked across MSPs, charities, housing and manufacturing, delivering everything from day to day support to large infrastructure and modern workplace projects.
I am very hands on with core infrastructure such as Windows Server, Active Directory, Exchange, VMware, storage and networking, while also being comfortable in Microsoft 365, Entra ID and Intune. I enjoy taking ownership of environments, improving reliability, tightening up documentation and using automation to remove repetitive work for both IT teams and end users.
Outside of work I run my own 5 node VMware ESXi cluster at home (with a 28U rack) for lab, testing and learning, and I produce electronic music and DJ under the tech themed alias "PETABYTE". I am UK based and open to roles where I can combine hands on engineering with continuous improvement and collaboration.
Skills
Core Technical Skills
Grouped to reflect how I present my skills on my CV, with recognisable platform logos.
Cloud and Endpoint Management
Cloud
Modern workplace, identity and device management.
Platforms, Networking and Tooling
Ops
Platforms and tools used to operate and monitor estates.
This skills layout maps to the "Key Skills" section of my CV and can be expanded easily.
Experience
Professional Experience
Roles and responsibilities based on my CV, formatted for quick reading on one page.
IT Infrastructure Engineer
- Deliver level 3 support and end to end operations for a multi site hybrid estate, owning on-premises AD, DNS, DHCP, DFS and key cloud services.
- Manage Microsoft 365, Azure AD / Entra ID, Intune and associated security and identity workloads.
- Administer VMware vSphere and vCenter and SAN storage, ensuring performance, capacity and resilience.
- Support LAN, WAN, WLAN, VPNs and firewalls, plus Citrix Virtual Apps and Desktops and 3CX telephony.
- Drive robust backup, monitoring and documentation processes to achieve low recovery times and consistent operations.
Infrastructure Engineer
- Supported IT services for more than 1,500 users across multiple domains and sites, acting as an escalation point for complex issues.
- Delivered Citrix Cloud VDI (DaaS, ADM, WEM) projects and supported VMware Horizon VDI platforms.
- Implemented and maintained Veeam Backup and Replication, regularly testing recoveries to meet disaster recovery targets.
- Rolled out Microsoft Endpoint Manager (Intune) including Autopilot, Win32 app packaging and compliance policies.
- Worked with Datto RMM, Azure Arc, DUO MFA and Cisco Umbrella to secure and manage the estate.
- Created server lists, knowledge base articles and deployment guides to support operational teams and future projects.
IT Engineer and Project Lead
- Supported more than 2,000 users across over 80 sites in a small team, covering 1st, 2nd and 3rd line tasks.
- Handled password resets, hardware installs, mobile setups and general site support tasks.
- Worked extensively with UniFi and EdgeMAX networking, 3CX telephony and Samsung Knox for mobile management.
- Led two major projects: a phone system upgrade and a full network refresh across multiple locations.
Technical Account Manager
- Acted as primary technical contact for multiple clients, delivering award winning IT support and consultancy.
- Handled Microsoft Azure and Office 365 administration, Windows Server Essentials and ESET anti virus.
- Configured and supported SonicWall routers, firewalls and associated network services.
Earlier IT roles (summary)
- Service Desk Analyst at Capita ITS, supporting more than 6,000 users across 800+ sites using Citrix and App-V applications.
- Build and Deployment Engineer at Dixons Carphone, updating and managing Android tablets across 1,100+ stores.
- IT Support Engineer at Arnold Laver and Senior / Customer Engineer at Computacenter, delivering desktop rollouts and migrations.
- IT Technician at GRSA Glazing and IT Support Administrator at Stanley International Betting, building and supporting Windows and Office 365 environments.
- Roles at eMBED Health Consortium, Fragomen LLP and Sheffield International Venues providing 1st to 3rd line support in Windows and Citrix environments.
Projects
Selected Projects and Highlights
A few examples based on work from my CV. These make good talking points in interviews.
Citrix Cloud VDI implementation
Torus
Helped deliver Citrix Cloud VDI services to modernise user access and simplify central management.
- Worked on design and rollout of Citrix DaaS, ADM and WEM in a multi site environment.
- Improved user experience and logon times by tuning profiles, policies and resource assignments.
- Documented configurations and created knowledge base articles for support teams handling day to day VDI incidents.
Intune and Endpoint Manager deployment
Modern workplace
Delivered a Microsoft Endpoint Manager rollout covering Autopilot, Win32 apps and compliance policies.
- Built Autopilot profiles and standardised Windows 10 and 11 deployments across the organisation.
- Packaged Win32 applications and configured configuration profiles, compliance policies and baselines.
- Reduced manual build time and improved visibility of device compliance for security and management teams.
Network and phone system refresh
St. Annes
Led two major projects to refresh network and telephony across a large multi site charity.
- Planned and coordinated a network refresh using Ubiquiti UniFi and EdgeMAX hardware.
- Delivered a 3CX phone system upgrade, improving reliability and call quality across more than 80 sites.
- Worked with stakeholders to minimise downtime and ensure clear communication during changes.
Home VMware lab and automation toolkit
Lab
Built a dedicated home lab and script library to test ideas safely and build repeatable processes.
- Maintained a 5 node VMware ESXi cluster with multiple test domains, subnets and workloads.
- Used the lab to trial OS upgrades, Intune policies, networking changes and backup strategies before production use.
- Created PowerShell scripts to automate user, group and license tasks as well as environment checks and reporting.
Tech: VMware ESXi · Windows Server · Linux · PowerShell
Education and training
Education
Education and qualifications based on my CV.
Formal education
Academic qualifications and vocational training.
- 3AAA (Achieve Advance Aspire) Apprenticeships
- Forge Valley Sixth Form and Hillsborough College
- Myers Grove School and Forge Valley Community School
Professional development
Certifications, courses and ongoing learning.
- Microsoft and cloud platform learning
- Infrastructure and automation
- Future certifications
Contact
Let's talk
The quickest ways for recruiters and hiring managers to get in touch.
If you are recruiting for an infrastructure, systems or endpoint management role and my experience looks relevant, I would be happy to talk. I am comfortable stepping into existing estates, taking ownership of platforms and helping teams move towards more modern and automated ways of working.
Email, phone number and LinkedIn URL are taken from my CV.