Michael Rose
Cloud Administrator and IT Infrastructure Engineer. Currently building and managing cloud environments at RealVNC, with deep experience across Microsoft 365, VMware ESXi, and modern infrastructure platforms.
Tech Stack
Core platforms I work with.
About Michael
A brief overview of my background and current focus.
I am an infrastructure and cloud-focused IT professional who is genuinely enthusiastic about computers, networking, and the platforms that keep organisations running. I started my journey in 2013 as an IT Technician and have since worked across MSPs, charities, housing, and manufacturing, delivering everything from day-to-day support to large infrastructure and modern workplace projects.
Currently, I am a Cloud Administrator at RealVNC, managing and optimising cloud environments. I am very hands-on with core infrastructure such as Windows Server, Active Directory, VMware, storage, and networking, while also being highly experienced with Microsoft 365, Entra ID, and Intune. I enjoy taking ownership of environments, improving reliability, tightening up documentation, and using automation to eliminate repetitive work.
Outside of work, I run my own 5-node VMware ESXi cluster at home (with a 28U rack) for lab, testing, and learning. I also produce electronic music and DJ under the tech-themed alias "PETABYTE".
Core Technical Skills
The technologies and platforms I work with day-to-day.
Core Infrastructure
CoreFoundational services for secure, stable environments.
Cloud & Endpoint
CloudModern workplace, identity and device management.
Ops & Networking
OpsPlatforms and tools used to operate and monitor estates.
Professional Journey
A history of my roles, responsibilities, and growth in IT.
Cloud Administrator
- Manage and administer cloud-based environments and infrastructure.
- Implement automation and optimise cloud workloads for scalability and security.
- Ensure high availability and robust performance for remote access platforms.
IT Infrastructure Engineer
- Deliver level 3 support and end to end operations for a multi site hybrid estate, owning on-premises AD, DNS, DHCP, DFS and key cloud services.
- Manage Microsoft 365, Azure AD / Entra ID, Intune and associated security and identity workloads.
- Administer VMware vSphere and vCenter and SAN storage, ensuring performance, capacity and resilience.
- Support LAN, WAN, WLAN, VPNs and firewalls, plus Citrix Virtual Apps and Desktops and 3CX telephony.
- Drive robust backup, monitoring and documentation processes to achieve low recovery times and consistent operations.
Infrastructure Engineer
- Supported IT services for more than 1,500 users across multiple domains and sites, acting as an escalation point.
- Delivered Citrix Cloud VDI (DaaS, ADM, WEM) projects and supported VMware Horizon VDI platforms.
- Implemented and maintained Veeam Backup and Replication, regularly testing recoveries.
- Rolled out Microsoft Endpoint Manager (Intune) including Autopilot, Win32 app packaging and compliance policies.
- Worked with Datto RMM, Azure Arc, DUO MFA and Cisco Umbrella to secure and manage the estate.
IT Engineer & Project Lead
- Supported more than 2,000 users across over 80 sites in a small team (1st-3rd line).
- Worked extensively with UniFi and EdgeMAX networking, 3CX telephony and Samsung Knox.
- Led two major projects: a phone system upgrade and a full network refresh across multiple locations.
Earlier IT Roles (2014 - 2018)
Technical Account Manager (MSP) · Service Desk · Build Engineer
- Resolve IT Solutions: Technical Account Manager for MSP clients (Azure, O365, SonicWall).
- Capita ITS: Service Desk Analyst supporting 6,000+ users (Citrix, App-V).
- Dixons Carphone: Build/Deployment Engineer for 1,100+ stores (Android/Tablet).
- Various 1st/2nd line roles at Arnold Laver, Computacenter, GRSA Glazing, and more.
Selected Projects
A selection of my professional deployments and personal side-projects.
Citrix Cloud VDI Implementation
TorusHelped deliver Citrix Cloud VDI services to modernise user access and simplify central management.
- Design and rollout of Citrix DaaS, ADM and WEM.
- Improved user experience and logon times via policy tuning.
- Created KB articles for support teams.
Intune Deployment
Modern WorkplaceDelivered a Microsoft Endpoint Manager rollout covering Autopilot, Win32 apps and compliance policies.
- Built Autopilot profiles for Windows 10/11.
- Packaged Win32 apps and configured compliance baselines.
- Improved device visibility and security.
Network & Phone Refresh
St. AnnesLed two major projects to refresh network and telephony across a large multi site charity.
- Network refresh using Ubiquiti UniFi & EdgeMAX.
- 3CX phone system upgrade across 80+ sites.
- Minimised downtime through careful stakeholder mgmt.
Home Lab & Automation
PersonalBuilt a dedicated home lab and script library to test ideas safely and build repeatable processes.
- 5 node VMware ESXi cluster with multiple test domains.
- Used for OS upgrades, Intune policy testing and backups.
- PowerShell automation for user/group tasks.
Education & Training
Formal Education
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3AAA ApprenticeshipsJan 2014 - Apr 2015BTEC L3 Diploma in Professional Competence for IT
BTEC L3 Extended Diploma in ICT Systems -
Forge Valley Sixth FormSep 2012 - Jul 2013BTEC L3 Certificate in IT (Merit)
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Myers Grove SchoolSep 2007 - Jul 201221.5 GCSEs A-C including Maths, English & ICT
Professional Development
Ongoing self-study covering Azure fundamentals, M365, Intune and security features.
Hands on lab work with VMware, Windows Server, Linux, PowerShell and Ansible/Terraform.
Exploring paths aligned to current roles (Azure, M365, VMware).