Michael Rose
Cloud Administrator and IT Infrastructure Engineer. Currently building and managing cloud environments at RealVNC, with deep experience across Microsoft 365, VMware ESXi, and modern infrastructure platforms.
About
Michael
I am an infrastructure and cloud-focused IT professional who is genuinely enthusiastic about computers, networking, and the platforms that keep organisations running. I started my journey in 2013 as an IT Technician and have since worked across MSPs, charities, housing, and manufacturing, delivering everything from day-to-day support to large infrastructure and modern workplace projects.
Currently Cloud Administrator at RealVNC, managing and optimising cloud environments. I am very hands-on with core infrastructure such as Windows Server, Active Directory, VMware, storage, and networking, while also being highly experienced with Microsoft 365, Entra ID, and Intune.
Outside of work, I run my own 5-node VMware ESXi cluster at home (with a 28U rack) for lab, testing, and learning. I also produce electronic music and DJ under the tech-themed alias PETABYTE.
Core
Technical Skills
Core
Infra
Foundational services for secure, stable, and scalable environments.
Cloud
& Endpoint
Modern workplace, identity, and device management at scale.
Ops &
Networking
Platforms and tooling used to operate and monitor infrastructure estates.
Professional
Journey
Cloud Administrator
- Manage and administer cloud-based environments and infrastructure.
- Implement automation and optimise cloud workloads for scalability and security.
- Ensure high availability and robust performance for remote access platforms.
IT Infrastructure Engineer
- Delivered level 3 support and end-to-end operations for a multi-site hybrid estate, owning on-premises AD, DNS, DHCP, DFS, and key cloud services.
- Managed Microsoft 365, Azure AD / Entra ID, Intune and associated security and identity workloads.
- Administered VMware vSphere and vCenter and SAN storage for performance, capacity, and resilience.
- Supported LAN, WAN, WLAN, VPNs, firewalls, Citrix Virtual Apps, and 3CX telephony.
- Drove robust backup, monitoring, and documentation processes to achieve low recovery times.
Infrastructure Engineer
- Supported IT services for 1,500+ users across multiple domains and sites, acting as escalation point.
- Delivered Citrix Cloud VDI (DaaS, ADM, WEM) projects and supported VMware Horizon VDI platforms.
- Implemented and maintained Veeam Backup and Replication, regularly testing recoveries.
- Rolled out Microsoft Endpoint Manager (Intune) including Autopilot, Win32 app packaging, and compliance policies.
- Worked with Datto RMM, Azure Arc, DUO MFA, and Cisco Umbrella to secure and manage the estate.
IT Engineer & Project Lead
- Supported more than 2,000 users across 80+ sites in a small team (1st–3rd line).
- Worked extensively with UniFi and EdgeMAX networking, 3CX telephony, and Samsung Knox.
- Led two major projects: a full phone system upgrade and a network refresh across multiple locations.
Earlier IT Roles
- Resolve IT Solutions — Technical Account Manager for MSP clients (Azure, O365, SonicWall).
- Capita ITS — Service Desk Analyst supporting 6,000+ users (Citrix, App-V).
- Dixons Carphone — Build/Deployment Engineer for 1,100+ stores (Android/Tablet).
- Various 1st/2nd line roles at Arnold Laver, SIV (Sheffield International Venues), Computacenter, GRSA Glazing, and more.
Selected
Projects
Citrix Cloud VDI Implementation
Delivered Citrix Cloud VDI services to modernise user access and simplify central management across a large multi-site organisation with 1,500+ users.
- Design and rollout of Citrix DaaS, ADM, and WEM.
- Improved user experience and logon times via policy tuning.
- Created comprehensive knowledge base articles for support teams.
Intune Endpoint Deployment
Delivered a Microsoft Endpoint Manager rollout covering Autopilot, Win32 app packaging, and compliance policies from the ground up.
- Built Autopilot profiles for zero-touch Windows 10/11 provisioning.
- Packaged Win32 apps and configured compliance baselines.
- Improved device visibility, security posture, and reporting.
Network & Phone Refresh
Led two major infrastructure projects to refresh network and telephony infrastructure across a large multi-site charity with 80+ locations.
- Full network refresh using Ubiquiti UniFi & EdgeMAX.
- 3CX phone system upgrade across 80+ sites.
- Minimised downtime through careful stakeholder management.
Home Lab & Automation
Built a dedicated home lab and PowerShell automation library to test ideas safely and build repeatable, production-ready processes.
- 5-node VMware ESXi cluster with multiple test domains in a 28U rack.
- Used for OS upgrades, Intune policy testing, and backup validation.
- PowerShell automation library for user, group, and provisioning tasks.
Education &
Training
Formal Education
-
3AAA ApprenticeshipsJan 2014 – Apr 2015BTEC L3 Diploma in Professional Competence for IT
BTEC L3 Extended Diploma in ICT Systems -
Forge Valley Sixth FormSep 2012 – Jul 2013BTEC L3 Certificate in IT (Merit)
-
Myers Grove SchoolSep 2007 – Jul 201221.5 GCSEs A–C including Maths, English & ICT
Professional Dev
Ongoing self-study covering Azure fundamentals, M365, Intune, and security features.
Hands-on lab work with VMware, Windows Server, Linux, PowerShell, and Ansible/Terraform.
Exploring certification paths aligned to current role: Azure, M365, and VMware tracks.